For medical practices and medical centres
The front desk of your medical practice, answered day and night
Tilcao answers your patients by phone and WhatsApp in Dutch, French and English, books into your diary and passes your team only what needs them.
It runs in dental practices today, and medical practices and medical centres get it on request, set up around their software, their appointment types and their rule for urgent calls.
What Tilcao takes off your front desk
Every call answered
It picks up at once, also for the second and third caller, says it is an AI and recognises the patient.
Booked in your diary
It books, moves and cancels the appointment types you open to it, with the right practitioner.
Freed slots refilled
When a patient cancels, it offers the slot to the next patient who wants to come sooner.
WhatsApp as well
The same assistant answers WhatsApp, with the same rules and the same diary.
Three languages
Dutch, French and English, and it follows a caller who switches mid-call.
Your team in charge
Anything outside the routine goes to the person you name, with a summary of the call.
One number for every practitioner of a medical centre
A medical centre runs many diaries behind one number: GPs, a specialist, a physiotherapist, a psychologist, a midwife. Tilcao knows which practitioner offers which appointment type, how long each one takes and who sees new patients, and books the patient with the right one. The caller asks in their own words; the AI front desk finds the slot.
A single GP practice works the same way, with one diary instead of ten.
Urgent calls stay with people
Tilcao never judges how urgent a complaint is, names a condition or advises on medicines. When a caller mentions a red flag, it stops booking, reads out your rule and alerts a person. Out of hours it gives the route you choose, such as 1733 for general practice, or 112 when a life is at risk. Why it stops there is on AI for GPs and physiotherapists.
It works with the software you already run
Your practice software stays the medical record. Tilcao reads free slots and writes only the appointment types you allow, through your software where it opens a connection or through the online agenda in front of it. The route is checked and tested on your own installation before go-live, and where none exists your team gets a ready request instead of a pretend booking. Which packages are in use in Belgium is on AI medical receptionist.
Professional secrecy and GDPR, arranged before the first call
You are the controller and Tilcao is the processor, under a processing agreement signed before the first real patient call that names every subprocessor. Patients hear in the first sentence that they are speaking to an AI, as Article 50 of the EU AI Act requires. Tilcao runs on Google Cloud in Belgium with its database in Ireland; the voice and the language model come from American providers, named in the agreement. The details are on security and GDPR.
A telesecretariat, or Tilcao?
A telesecretariat puts a person on your line for agreed hours and a number of calls. Tilcao answers every call at once, at any hour, and writes the appointment straight into your diary. Published prices and the Impulseo support for GPs are on medical telesecretariat in Belgium, and what a secretary costs on the cost of a medical secretary.
How a practice starts
Thirty minutes together
We look at your phone, your diary, your software and your rule for urgent calls.
Set up for your practice
Your practitioners, appointment types, texts and languages, connected and tested on your own installation.
Live on your own number
You keep your number and forward it when you choose, during consultations or after hours, and switch it back yourself.
Questions practices ask
Does Tilcao work for medical practices today?
Tilcao runs in dental practices today. Medical practices and medical centres can ask for a setup: we first look at their software, their appointment types and their rule for urgent calls, and only then say what Tilcao will do for them.
Which practices is it for?
Any practice that works by appointment and whose phone rings while people treat: a GP practice, a medical centre with several disciplines, a specialist, a physiotherapist, a psychologist, a speech therapist or a midwife.
Can patients still reach a person?
Yes. Tilcao says at the start that a colleague can be asked for at any time, and hands the call to the person you name, with a summary.
Can I hear it before we talk?
Call or message the demo line on WhatsApp, +32 460 23 23 00. It answers as our example dental practice; for your practice it uses your name, your appointment types and your rules.
What does it cost?
The price is set per practice, by call volume, practitioners, channels and the software connection. You get it after the first conversation, in writing.
Tilcao is the operating system for dental practices in Belgium: its AI receptionist answers patients by phone and WhatsApp in Dutch, French and English, and books, moves and cancels appointments in the practice’s own diary where its software allows a connection.