Notes on the front desk of a Belgian dental practice
This is where we write down what we work out. The vocabulary this market uses, the questions worth asking any supplier before you sign, and what actually has to happen for a phone call to end as an appointment in your own diary. Written for practices in Belgium, in Dutch, French and English. We make Tilcao, an AI receptionist for dental practices in Belgium.
Medical office voicemail greetings: 14 examples by profession, ready to record
Fourteen voicemail greeting examples for a doctor’s office in Belgium, by profession: GP, paediatrician, specialist, physio, psychologist, midwife, home nursing.
Can a GP, physiotherapist or psychologist charge for a missed appointment in Belgium?
May a GP, specialist, psychologist or physiotherapist in Belgium charge a missed appointment? The rule for each profession, what the patient must be told, and how much.
Dentists by province in Belgium, 2026: how many, how old, and who signed the agreement
How many dentists each Belgian province has, how old they are, and where the dental fee agreement applies: the official 2025 and 2026 figures side by side, with sources.
Belgian dentists and new patients: what 230 practice websites say
In September 2026 we read the websites of 230 Belgian dental practices. In Flanders one in four takes no new patients; in Wallonia and Brussels, none of those we read.
Third-party payment and the patient ID check: what changes for Belgian dental practices on 1 October 2026
From 1 October 2026, Belgian health funds reject third-party payment claims without a valid ID read. Accepted cards, when manual entry is allowed, and what to tell patients.
Following up a dental treatment plan or quote in Belgium: what is allowed, and messages to copy
What Belgian rules say about costs up front, how long a dental quote stays valid and follow-up messages, with texts to copy that do not turn into advertising.
Can a Belgian dental practice use ChatGPT?
Writing without patient data, yes. A record or an X-ray in consumer ChatGPT, no. What OpenAI does with your chats and what the EU AI Act asks of a Belgian practice.
Dental office voicemail greeting examples: eight scripts ready to record
Eight voicemail greetings for a Belgian dental office and a free generator: busy line, lunch, closed, holidays, no new patients, bilingual, with on-call numbers.
Dental appointment reminder text templates for a Belgian practice
Copy-ready dental appointment reminder texts for a Belgian practice: confirmation, reminder, waiting list, recall, eID and missed visit, each in one SMS.
Can a dentist charge for a missed appointment in Belgium?
A Belgian dentist cannot bill a missed appointment as a fee, but may ask a reasonable compensation if the patient was told first. Policy text and letter inside.
A glossary of dental telephone and AI terms in Belgium
Telesecretariaat, telefoonpermanentie, wachtdienst, recall, MyCareNet: the Belgian dental telephone vocabulary defined in English, with the border traps.
Ten questions to ask before choosing telephone cover
Ten questions a Belgian dental practice should put to any telephone cover before signing, human or AI, with what a good answer and a bad one sound like.
How an AI books an appointment into your practice diary
What has to happen for a phone booking to land in your own practice diary in Belgium, step by step, what goes wrong, and why a second calendar double books.
Tilcao is the operating system for dental practices in Belgium: its AI receptionist answers the phone and WhatsApp in Dutch, French and English and books the appointment in the practice’s own software where it allows a connection.