Notes on the front desk of a Belgian dental practice
This is where we write down what we work out. The vocabulary this market uses, the questions worth asking any supplier before you sign, and what actually has to happen for a phone call to end as an appointment in your own diary. Written for practices in Belgium, in Dutch, French and English.
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A glossary of dental telephone and AI terms in Belgium
Telesecretariaat, telefoonpermanentie, wachtdienst, recall, MyCareNet: the Belgian dental telephone vocabulary defined in English, with the border traps.
Ten questions to ask before choosing telephone cover
Ten questions a Belgian dental practice should put to any telephone cover before signing, human or AI, with what a good answer and a bad one sound like.
How an AI books an appointment into your practice diary
What has to happen for a phone booking to land in your own practice diary in Belgium, step by step, what goes wrong, and why a second calendar double books.